Refund policy

Refund & Satisfaction Policy

We want you to be absolutely thrilled with your experience. To ensure clarity and fairness, we offer the following guarantees for every order:

1. 3-Day Full Refund Window

Change of mind? It happens. You are eligible for a full refund within 3 days (72 hours) of placing your order.

  • To initiate a refund, please contact our support team with your order number.

  • Once the 3-day window has passed, the order is considered final and enters our active production phase.

2. 30-Day Free Remake Guarantee

Your satisfaction is our priority. If you aren't completely happy with the final result, we offer a free remake/redo within 30 days of delivery.

  • What’s included: We will adjust, revise, or completely redo the work to meet your original specifications at no additional cost.

  • Process: Simply reach out to us within the 30-day period with feedback on what needs to be improved, and we’ll get to work right away.

3. How to Reach Us

If you need to request a refund or a remake, please contact our support team at support@fingervo.com. We aim to respond to all inquiries within 24 business hours.